Help - Order Status

Has my order shipped?

Click the "Order Status" link at the bottom of the homepage to check your orders status. This means you will be logging in with your email and password access the info.

 

 

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Order Status" link at the bottom of the homepage to track the status of your order. This means you will be logging in with your email and password access the info.  You will receive an order confirmation via email once the order has finished processing, and a separate confirmation with your tracking number within 24-48 hours of shipment.

 

 

>PLEASE CLICK HERE FOR OUR SHIPPING POLICIES<

 

 

How do I track my order?

Click the "Order Status" link at the bottom of the homepage to track your order.  This means you will be logging in with your email and password access the info.  Once your order has shipped, a tracking number will be emailed to the address provided upon checkout. If you feel this tracking number has been misplaced or not received, contact customer service to have it resent, or edit your email address, at 1-979-421-9072, and have your order number on hand.

 

My order never arrived.

Click the "Order Status" link at the bottom of the homepage to track your order.  This means you will be logging in with your email and password access the info.  Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

 

My order arrived, and is missing a few items.

Click the "Order Status" link at the bottom of the homepage to track your order.  This means you will be logging in with your email and password access the info.  Be sure that all of the items in your order have shipped already. Some items may ship separately. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact the shipment company to dispute the undelivered package, or contact customer service for assistance at 1-979-421-9072.

 

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. To check on the status of your backordered item, or a special order, call 1-979-421-9072.

 

How do I change quantities or cancel an item in my order?

Please call customer service to address a change of quantity or cancelling an order at 1-979-421-9072.   Please note that once an order has begun processing or has shipped, the order is no longer editable.

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