Help - Billing and Refund Information
1. HOW DO I GO ABOUT GETTING AN EXCHANGE OR REFUND?
There is a 30-day RETURN POLICY from your date of purchase. Your return must be done within the 30 days of purchase.
Please see our online return/exchange policy:
Please note: Customers are responsible for return shipping, and sale items cannot receive a refund. Sale items can be exchanged for a different size of the same item if we have it in stock.
2. MY CARD WAS DECLINED, BUT THE CHARGE IS ON MY BANK STATEMENT. WHAT'S GOING ON?
An authorization is a pending charge or hold of a payment, and is not a true charge. It usually shows on the pending charges section of your card or statement. We authorize credit card and Paypal payments to make sure the accounts are valid and will accept the charge.
We are only able to complete the charge if a reservation request is accepted. If the reservation request was retracted, declined, or expires, the authorization will time out and be voided, and is then released back to the account, including service fees. How long until the reservation is lifted is determined by the bank, and varies per bank.
In refunding or canceling a transaction, the release of an authorization means the release of the funds back to your account, and appears as a refund on a card statement, or the original authorization could be deleted from the account statement entirely. The void may take up to 7 business days to appear (or longer, depending on your bank.)
3.HOW LONG SHOULD I EXPECT TO WAIT AFTER PROCESSING BEFORE MY REFUND IS AVAILABLE IN MY BANK?
It really depends on your bank, but most will release the funds back to you after two billing cycles have passed.
4. HOW LONG IS ONE BILLING CYCLE?
One billing cycle is approximately one month, or the span of one bank statement.
Again, the amount of time before your bank releases a refund into your account depends on the bank, and is not determined by South Texas Tack.