Policies
Method of Payment:
We accept Visa, MasterCard, Discover, and American Express. A business, personal, or cashier’s check is also acceptable if you are mailing in an order. Name, address, driver’s license number, and phone number must be imprinted on check. There is a $35.00 service charge for all Returned checks.
International Orders:
International Orders must be paid by a Bank check or postal money order in US Dollars. International MasterCard, Visa, Discover and American Express are accepted.
Sales Tax:
Texas residents will have a 6.75% sales tax accessed.
Order by phone:
Please contact us Toll Free at 877-STX-TACK or 979-421-8800, between the hours of 9am-5:30pm Monday-Saturday CST.
Ordering Online:
When ordering online please remember Shortages and Backorders do occur. All Orders will be processed when order is complete.
Shipping
Shipping Policies:
All shipments will be sent by UPS or Fed Ex in the United States. Shipping is to be prepaid with your order. If items are in stock they will be shipped within two full business days (48 hrs). Please furnish a physical address; P.O. Box addresses are not acceptable. Next Day Air or Second Day Air is available. Handling charges will be added to oversized shipments. SHIPPING CHARGES ARE NOT REFUNDABLE!
Returning Shipments:
When returning merchandise to South Texas Tack by shipment, all returns must have Return Authorization # (RA#). Please make sure that the RA# is clearly written on the outside of the shipment. Please include an Online Order Copy and a Packing Slip Copy on the inside of the package. Customer is responsible for all shipping charges. Ship Returns to:
South Texas Tack, 4765 Hwy 290 East, Brenham, Texas 77833
International Orders:
International Orders will be shipped by Fed Ex or UPS.
Damages & Shortages:
In the event your shipment has been damaged, please have your UPS or Fed Ex driver note the damage on the freight bill before you sign it. It is not South Texas Tack responsibility; it is the responsibility of the carrier to guarantee. All claims regarding damage or loss occurring during shipment must be made by carrier.
Exchanges:
Exchanges & In Store Credit:
No Refunds! All items must be returned within 30 Days of Sales Receipt to receive an In Store Credit or Exchange. Customers must have sales receipt. All Items must be in Original, New Condition to be eligible for In Store Credit or Exchange. No refunds of currency will occur. Custom Orders or Personalized Items (Special) are Not Returnable, Non Refundable for In Store Credit or Exchanges. All merchandise with Alterations made or have been Laundered are not eligible for In Store Credit or Exchanges. Customer is responsible for all shipping charges. In Store Credit is the customer’s responsibility. In store Credits are only valid for 12 months from date of return. In Store Credits are to be presented to Our Sales Representatives at time of Use.
On Sale Items:
Special items, Clearance Items, and Sale items are Not Returnable! All Sales Final!
Defective Merchandise:
Returns must be made within 30 days of sales receipt, on defective merchandise. Defective merchandise is under discretion of the manufacturer. Manufacturer discretion can take three to four weeks. Shipping and handling charges will be charged to the customer.